Elliott Groves
Elliott Groves in a tan suit on a wooden balcony among pine trees.

Hi, I'm Elliott Groves.

I make technology simple for the people who use it.

Nearly 20 years in IT. For the last 15, I've been the whole IT department for three companies and more than 100 people, from the help desk and hardware to networks, servers and automation.

Get in touch See what I've built

Boise, Idaho · Open to remote roles and relocation

Scroll through what I do

Nearly 20 years of it

Tier 1 through 3, on-site and remote, for people who just want their stuff to work. I explain things in plain English, and nobody leaves feeling silly for asking.

My favorite ticket is the one nobody ever has to file.

~20 yrshands-on support
Thousandsof people supported
Tier 1–3escalation

Offices, businesses and homes

I design and build networks of every size, from multi-office companies to small businesses and homes. PCs, VoIP phones, wireless access points and access control, all working together, with redundant internet, backup power and VPNs where uptime matters.

When an internet provider goes down, nobody notices. That's the whole point.

Businessessingle and multi-site
Homeswhole-home networks
Redundantinternet and power

Servers, VMs and security

Linux and Windows servers, virtual machines and containers, all self-hosted and hardened. One sign-on across every directory and app, with door access control tied to the same accounts.

I like my servers boring. Boring means they're working.

5 yrsfile platform uptime
VMsand containers
SSOeverywhere

APIs, flow-based code and AI

Custom API connectors and flow-based automations that take over the tedious work. Onboarding a new hire used to take about 30 staff-hours. Now it takes less than one. I use AI every day to build faster, and I check its work before anything ships.

If I've done something twice by hand, I'm already planning how to never do it a third time.

30 h → 1 hper new hire
2 h → 1 minmonthly billing

Down to the component

Laptops and desktops diagnosed and repaired on my bench, plus printers, peripherals and conference room AV. Windows, macOS and Linux.

I still enjoy opening things up. Most of the time it gets fixed instead of replaced.

Benchrepair
3 OSesWindows, macOS, Linux
AVconference rooms

Operations management

As operations manager I handle hiring and terminations, and I built the onboarding and offboarding process that goes with them. I know what a business needs from IT because I've sat on that side of the table, too.

I've been on both sides of the help desk and both sides of the interview.

Hiringand terminations
Onboardingprocess owner

If I don't know the answer yet, finding it is the fun part.

I love solving problems. When something is new to me, I dig in: read the docs, test ideas, and keep going until it makes sense. That part of the job never gets old.

I haven't yet run into a problem I couldn't work my way through, and I'm always up for the next one.

Plain language, always.

People hear what happened, what I did, and whether they need to do anything. No jargon, and nobody feels bad for asking.

Fix the cause, not the ticket.

When the same problem keeps coming up, I build a better system so it stops. That's why the onboarding form exists.

Think like the business.

Running operations and hiring taught me what downtime really costs, so what matters most gets fixed first.

Simple on top. A lot underneath.

The people I support don't need to know how any of this works. Each of these is a real system I built and still run.

A new employee

Fills out one form before their first day.

No stack of paperwork, no waiting on accounts. They show up and everything works.

Underneath: a flow-based automation I built
  • Fills in their required documents and sends them to the right people
  • Creates their email account
  • Sets them up for file sharing, single sign-on, the network and printing
  • Adds them to the door access control system
Under 1 hourper hire, down from ~30 staff-hours
Minutesto offboard, down from ~2 hours

Watch that flow provision a sample hire.


        


        

          

            The accounting team
            
Clicks one button, and billing lands in the accounting system.

            
Or they don't click anything, because it runs on a schedule.

          

          

            Underneath: a custom API connector
            
    
              
  • Pulls billing data from a third-party management platform that has no built-in accounting integration
    • 
              
  • Reshapes it and posts it to third-party accounting software
    • 
              
  • A second connector links the same platform to print management
    • 
            

            
About a minuteeach month, down from 2 hours by hand

          

        


        

          

            Everyone, in any office or at home
            
Picks up the phone, gets online, and logs in once.

            
It just works, so nobody thinks about it.

            

              
                
                
                
                
                
                
                
                
                Internet Aprimary provider
                
                Internet Bredundant provider
                
                Gateway & firewallVPN for remote staff
                
                Core switchingservers · backup power
                
                PCsworkstations
                
                Wi-Fiaccess points
                
                PhonesVoIP
                
                Doorsaccess control
                
              
              
Simplified view of a typical business network I build

            

          

          

            Underneath: networks and servers I design and manage
            
    
              
  • PCs, VoIP phones, wireless access points and door access control on one network
    • 
              
  • Redundant internet providers, backup power and VPN for remote staff
    • 
              
  • Linux servers, virtual machines and containers
    • 
              
  • A self-hosted file platform, hardened and internet-facing
    • 
              
  • Single sign-on across cloud and on-premises directories
    • 
            

            
5 yearsof continuous uptime on the file platform

          

        


        

          

            Display what matters
            
Your up-to-date marketing, online and in the office.

            
Nobody re-types anything, and your presence is always up to date.

          

          

            Underneath: websites and APIs I build and manage
            
    
              
  • Company websites backed by a database and custom REST APIs
    • 
              
  • Digital signage in the offices, fed by the same data
    • 
            

          

        

      

    

  


  
  

    

      
What I hear from the people I support

      
    
        
  • “You're a lifesaver.”
    • 
        
  • “I'm continuously amazed at what you can do.”
    • 
        
  • “You're so patient.”
    • 
        
  • “We wouldn't know what to do without you.”
    • 
        
  • “I'm so grateful we have someone like you.”
    • 
      

    

  


  
  

    

      
Experience

      
As the only IT person, I've owned every layer, from the internet coming into the building to the person at the front desk.

      

        

          2011 – present
          

            
IT Administrator / Operations Manager

            
Park Pointe Management Services, Park Pointe Development & Park Pointe Realty (John L. Scott Boise)

            
The only IT person for three related companies: 100+ users, three offices and remote staff. I own the network, servers, security, accounts, cloud tenants, automation, websites and help desk. As operations manager I also handle hiring and terminations.

          

        

        

          2021 – present
          

            
IT Support Specialist, contract

            
Congregation Ahavath Beth Israel

            
The only IT resource for staff and volunteers. Network, computers, accounts and AV in a mixed Windows and Mac environment.

          

        

        

          2011 – present
          

            
Freelance IT Consultant

            
Self-employed

            
Network design and installation, server setup, troubleshooting and hardware repair for businesses and homes around Boise.

          

        

        

          Education
          

            
Boise State University

            
Two years of coursework in Information Technology Management

          

        

      


      

        
Toolbox

        

          
Networking
Business and home networks, single and multi-site, redundant internet, backup power, VoIP, wireless access points, switching, firewalls, VPN, clustered DNS, DHCP, TCP/IP, SSL/TLS

          
Servers
Linux and Windows servers, virtual machines, containers, self-hosted file sharing, DNS and VPN services

          
Automation & APIs
Flow-based programming, REST API integrations, automated user provisioning, connectors between business, accounting, print and access control systems

          
Identity & security
Cloud and on-premises directories, single sign-on, group policy, hardening internet-facing services, physical access control

          
Cloud & SaaS
Cloud email and productivity suites, file sync and sharing, tenant administration

          
Web & code
JavaScript, HTML, CSS, Python, database-backed websites, custom REST APIs, digital signage

          
Hardware & support
Component-level laptop and desktop repair, Tier 1–3 support, remote support tools, Windows, macOS and Linux, print management, conference room AV

          
AI
Daily use to draft and debug scripts and automations, read unfamiliar API docs, work through logs during outages and write plain-language guides, always reviewed before production

          
Operations
Hiring and terminations, onboarding and offboarding, technology buildouts for new offices

        

      

    

  


  
  

    

      
Off the clock

      
I'm mostly self-taught. I started out fixing computers for local businesses and households, and I still see the job the same way: someone needs their technology to work, and I'm the one who makes sure it does.

    

    

      

        
Elliott and partner posing dramatically in a golden field below mountains.

        
Elliott and partner walking on a beach lined with palm trees.

        
Elliott lifting a laughing partner in a courtyard.

      

    

  


  
  

    

      
Your first 90 days with me

      
Every team is different, but this is how I'd start, remotely from day one.

      

        
Weeks 1–3
Listen and map.
Meet the people, inventory every system and account, and find out what breaks most often and what slows everyone down.

        
Month 2
Fix what hurts.
Clear the recurring problems people complain about, close the obvious security gaps, and write down what only lives in someone's head.

        
Month 3
Automate the busywork. Raise the bar on support.
Automate what can be, like onboarding and offboarding, and put the hours saved back into faster, more personal help for everyone on the team.

      

    

  




  

    

      
Need someone who can run all of it, and make it easy for everyone else?

      
I'm looking for remote roles in systems administration, infrastructure and networking, IT automation, or IT and operations management.